February 2, 2008
TO: “Ma” Williams Manufactured Home Sales
From: Gene & Charlene Dowdy
My mother-in-law was one of many who lost their home in the 2007
San Diego County fires. She was lucky to escape only minutes
before the fire totally engulfed her property. Unfortunately, she
lost her home that she had purchased from you in 1991. Mrs.
Paroli is a very spry, sharp 86 year old who was able to make the
best of a tough situation.
Immediately following the fire, my wife and I came down to assist
her with the insurance and finding a new home. Mrs. Paroli made
the decision to purchase a new home and place it on the property
that had been burned. After visiting several sales lots, including
yours, it was obvious we should deal with your company.
I was immediately impressed by the compassion, respect and
consideration shown by you and your entire staff. Everyone in the
office were genuine in assisting us. Our questions were answered
without bias as related to brand quality, and cost. I did not find
this to be the case at other dealerships. Your salesperson,
Lavon Watkins, provided us with the documentation necessary
to support answers to our questions. She was professional and
courteous in her approach to determining Mrs. Paroli’s needs and
desires. Her attitude and patience were greatly appreciated
throughout the entire process. At no time did we feel pressured
or hurried to make a decision. She helped us make decisions
based on fact versus someone’s opinion. We came away with the
feeling that she did not sell us a home but rather helped us
purchase the right one.
Follow-ups by your staff after we purchase the home has been
excellent. Frequent updates from Claudia Saunders have been
informative, timely and courteous. She seems to understand my
mother-in-laws urgency to get settled in her new home. Thanks
for helping reduce much of the stress on her.
The attitude of your staff has not changed since our first visit.
You turned out to be the complete package we needed to
resolve a very unpleasant, stressful situation.